The other day I received a phone call from my mum. She was trying to help my aunt to set up an account on Gmail. My mum knows a little something about the internet and how things work so I was pretty sure they would figure it all out by themselves. Turns out they didn’t. After trying for hours (no joking..) I got this desperate call from my mum in which she claimed that “they” (I guess she meant the google-people) was erasing her password and every time she tried to do it again they made it harder.